Cancellation & Returns

  • Cancellation of order before dispatch
  1. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, with Company’s Customer Care Centre by phone on specified contact numbers.
  2. "Cancel Order" can be placed anytime after booking of order up to the status of the Order turns into 'Ready to Ship' (RTS) on the Website.
  3. All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2.5% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.


  • Cancellation of order after dispatch or Returns - (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
  1. All Product purchased from the Website lotmobiles (10) days' 'Return Policy'.
  2. Any Product, purchased from the Website, can be returned to the Company within (2) days of delivery of the same to User by placing a "Cancel Order" request, on the Website or by using relevant options available in the User’s account created on the Website or by logging a call with Company’s Customer Care Centre by phone on specified contact numbers.
  3. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
  4. In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective, User shall immediately intimate the Company’s Customer Care Centre about such damage and/or defect and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.


  • Replacement or Exchange of order - (Only in case of defective, damage and dead on arrival or what you have got is different from what you have ordered)
  1. In case the Product is found having certain defect(s) immediately after delivery of the same, User can request for replacement of the Product any time after delivery of the Product but not later than 12 hours (1) day from the date of delivery of the Product (which do not require any demo/installation) or 12 hours (1) day from date of demo/installation (if manufacturing/working defect is discovered at the time of demo/installation for those products which require demo/installation), by placing 'Exchange’/ ‘Replacement Request' by logging a call on the Company’s Customer Service Centre.
  2. In case User decides to get replacement of the Product due to certain defect in the Product as provided above, then the Company will arrange pick up of the product to be exchanged. However, User will assist and cooperate to return the product with all its accessories, freebies and packing materials.
  3. In case of any defect arising after delivery of the product or after demo/installation of the product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer's warranty terms.
  4. In case User opts for replacement of the product due to any defect at the time of delivery or demo/installation of the product, User will have to ensure that the product is returned in undamaged & saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further detail on the Return Process.