FAQ

  • How do i register in Lotmobiles.com ?

    You can register at Lotmobiles.com by following any one of the following simple ways:-

    1. By clicking Signup on Home page.
      • Simply enter your "Email Address", create and confirm a "Password" to create your Lotmobiles online account.
      • After filling these mandatory fields, just click on "Proceed" to finish your Registration.
    2. Register while you shop for first time on Lotmobiles.com.
      • While you confirm your order in Lotmobiles.com shopping cart, click on "Checkout" to proceed to the Email Login page.
      • On the Email Login page, enter your "Email Address" which you wish to keep for lotmobile online account and click on "Proceed" to register.
      • The password for your Lotmobiles.com online account will be sent to you through email. To change your password, please see "My Account" after Login.
  • What if i forget my account password or wish to change it ?

    If you forget your lotmobiles online account password, just follow these simple steps:-

    1. Click Login on Home page.
    2. Enter your email address in the Login box and click on "Forgot Password" tab. You would now be sent a dummy password.
    3. Please use this dummy password at Login to visit your Account. Once logged in you can change your password from "My Account".

      If you wish to change your Lotmobiles online account password, please follow these simple steps:-
      1. Click Login on Home page.
      2. Visit the "My Account" page from the top of the website.
      3. You can now change your password by providing details, "Email Address", "Password", New Password" and "Confirm New Password".
  • Can i change my account email ID ?

    Unfortunately, the email id of your Lotmobiles.com  account cannot be changed once you have registered with us using the same.


    What is an address Book ?

    As a registered user on Lotmobiles.com, you can create your own Address book which would save shipping information of previous orders. As a customer, you can select a shipping address from the Address book and proceed through checkout.

  • How do I shop for a item on Lotmobiles.com ?

    Shopping at Lotmobiles.com is very easy. Once you click on "Add to cart" for the product you wish to purchase, follow these steps:-

    1. Enter the Pin code of the address you wish to ship on the Pin code check page and click on "Proceed" to continue.
    2. Enter your Login details as requested and click on "Proceed" to go to your shipping details page.
    3. On the Shipping Information page, enter the details of your delivery address and click on "Dispatch to this address" to see your order summary.
    4. On the Order summary page, if the details are as per your expectations, click on "Proceed to payment" to go to Payment Information page.
    5. On the payment page, choose a suitable payment option from Credit card, Debit card and Net banking. Click on "Pay now" after filling your payment details and confirm your payment.

    Once your order has been placed, you will receive order details on website, email, and sms.

  • Can I Order multiple orders at a time ?

    Sure! Multiple orders can be booked at one single time by simply adding them to your shopping cart. However, each order booked is subject to your delivery Pin Code being serviced by our delivery partners.
  • Why am I not able to get my product shipped to my location ?

    It is our endeavor to service all deliverable locations in India. However, your Pin Code may not support delivery because of the following reasons

    • Your pin code may not be currently serviced by our delivery partners
    • Our nearest Distribution centre may have run out of stock for your desired product
  • How do I know that my order is confirmed?

    As soon as you place your order,

    • You would receive an order confirmation mail from us with your order and shipping details
    • Also, track your order through your ‘My Account’ page when you log into www.lotmobiles.com
  • Can I order any number of quantities of a particular item ?

    Of course! You can order any number of quantities for a particular item. The order limit, however, will be subject to the availability of stock at the time of placing the order.

  • Can I return a product in lot store ?

    No, currently we do not have a provision for you to return your order at Lotmobiles store.
  • How many days does my order take to reach my shipping address ?

    Once your order is confirmed/success your product will deliver to you by 5-7 working days.
  • How will the Delivery be Done ?

    All orders are delivered through our reputed courier service partners.
  • Are there any Shipping Charges ?

    No. Currently we offer free shipping on all our products.
  • Does Lotmobiles.com Delivers outside India ?

    No. Unfortunately, we do not deliver outside India at the moment. However, you are more than welcome to make your purchases from anywhere in the world, but please ensure the delivery address is within India.

  • Can I buy online and pick delivery from the near lotmobile store ?

    At the moment, you cannot buy online and pick up at the store. All purchases made online will be delivered to the customers shipping address subject to availability of stocks and serviceable pin codes.
  • How can I track shipping of my order ?

    You can track the status of your recent purchases by clicking on the "My account" page as soon as you login to your account.
  • What if my billing and shipping addresses are different ?

    All products will be dispatched to the shipping address provided at the time of checkout.
  • How can I cancel or return the Order in Lotmobiles.com

  • How will i be reimbursed the product I have cancelled or return ?

    All the payment reversals or refunds will be completed as per our Cancellations policy. The amount to be refunded will be processed to your bank account/card account within 10 working days. The payment will however reach your bank account based on your individual banks payment reversal processing timeline.
  • Are there any charges for cancellation or return ?

    Currently there are 2% cancellation charges for any order cancelled.
  • What is Terms & Condition Apply ?

    All Terms & Condition Apply* will be subjected to the Stock availability and Special Offers/ Exchange Offer.

  • Can I return or replace an Item which I brought at Lotmobiles store ?

    Unfortunately, at lotmobiles.com we can process only online orders. 

    However for store queries, kindly reach us at +91 – 9985234567

  • If i am returning an Item, do I also have to return free item received along with it ?

    All the free gifts, packaging material and supporting accessories would have to be returned along with the product. 

    In case you do not wish to return the free item, then a part of amount corresponding to the value of that gift item would be deducted from the total amount.

  • Why prices different for same item for different delivery location ?

    Prices for products are same for all locations.
  • Are the price displayed are same to Lotmobiles store price ?

    All prices on the Lotmobiles.com website are only applicable in onlinestore.
  • Are there additional discount available on bulk purchase ?

    Currently, we do not offer bulk purchase discounts on our website. For bulk/ corporate purchases please contact our institutional business team at bulk@lotmobiles.com

  • Regarding Payments?

  • How can I contact for queries regarding my online orders on Lotmobiles.com?

    If you have any queries, kindly reach us on our Customer Care Helpline +91 – 9985234567 or mail us at customercare@lotmobiles.com

  • How can i contact lotmobiles store related queries ?

    For any queries related to lotmobiles store, we request you to contact us on +91 – 9985234567 or write us queries@lotmobiles.com



  • How to claim your insurance policy?

    Products, which are sold at Lotmobiles.Com(through online) will be applicable for theft insurance. For more info Click Here and claim form Click Here.
  • How can I get Gift Card option Online ?

    Sorry! Currently there is no option of accessing a gift card online on lotmobiles.com..

  • What is Cash on Delivery?

    If you are not comfortable making an online payment on lotmobiles.com, you can opt for the Cash on Delivery (C-O-D) payment method instead. With C-O-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

    The maximum order value for a Cash on Delivery (C-O-D) payment is Rs:50,000. It is strictly a cash-only payment method.Foreign currency cannot be used to make a C-O-D payment. Only Indian Rupees accepted.